Privacy Policy
Last updated: 14/05/2026
1. Introduction
Tended App Limited (“Tended”, “we”, “our”, or “us”) operates the Tended mobile application and related services.
Tended is designed to help users securely organise important personal information, store wishes and messages, and share selected content with trusted stewards or recipients when appropriate.
We are committed to protecting your privacy and handling your information with care, transparency, and respect.
By using Tended, you agree to the collection and use of information in accordance with this Privacy Policy.
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2. Information We Collect
We collect information that you choose to provide through the Service, including:
- Your name, email address, phone number, and account details
- Vault entries, notes, wishes, uploaded documents, photos, videos, and messages
- Steward and recipient names and contact information
- Account preferences, reminders, and notification settings
- Limited technical and diagnostic information used to maintain and improve the Service
We do not intentionally collect biometric data or special category data unless you choose to upload or enter it into the app yourself.
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3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Service
- Store, organise, and display your content
- Deliver selected information to stewards or recipients according to your settings
- Provide reminders, notifications, and account-related communications
- Maintain account security and prevent misuse of the Service
- Provide customer support and technical assistance
- Process subscriptions and payments where applicable
We do not sell your personal data and we do not use your private content for advertising purposes.
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4. Legal Basis for Processing
Where applicable under data protection law, we process your information on the following legal bases:
- To provide the Service you request from us
- With your consent
- To comply with legal obligations
- For our legitimate interests in maintaining, securing, and improving the Service
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5. Stewards and Recipients
Tended allows users to nominate stewards and recipients.
Users are responsible for ensuring they have permission to provide steward or recipient contact details.
Access to information is controlled by the settings chosen by the account holder.
- While the account holder is alive, content remains private unless otherwise configured
- Following confirmation of death, selected content may be released to designated recipients or stewards
- In cases where incapacitation settings are enabled, limited practical information may be shared with authorised stewards
Tended does not independently verify the accuracy of steward decisions or confirmations.
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6. Sharing of Information
We may share information only in limited circumstances, including:
- With trusted service providers who help us operate the Service
- With cloud hosting, storage, analytics, security, and payment providers
- Where required by law or valid legal process
- To protect the safety, rights, or security of users or the Service
We do not sell personal information to third parties.
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7. International Data Transfers
Your information may be processed and stored in countries outside your own through trusted third-party service providers.
Where we transfer personal data internationally, we take reasonable steps to ensure appropriate safeguards are in place to protect your information.
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8. Data Storage and Security
We take the security and privacy of your information extremely seriously.
Information submitted through Tended is transmitted securely using encrypted connections and stored within professionally managed cloud infrastructure designed to meet modern security standards. Sensitive personal data is protected using encryption and security measures designed to help safeguard information both during transmission and while stored.
Access to personal information is restricted through secure authentication, access controls, and account permissions. Information is designed to remain accessible only to you and any authorised stewards or recipients you choose to share it with.
We maintain secure backups, restricted system access, and ongoing security practices intended to help protect the privacy, integrity, and availability of your information.
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9. Data Retention and Deletion
We retain your information while your account remains active and for as long as necessary to provide the Service.
You may delete entries or request deletion of your account at any time.
Following account deletion, we aim to permanently remove personal data within a reasonable period, except where retention is required for legal, security, fraud prevention, or backup purposes.
Certain information that has already been shared with authorised stewards or recipients may remain accessible to those users.
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10. SMS Messaging (Important)
If you provide your mobile number and opt in, Tended App Limited may send you SMS messages for:
- Account verification, including one-time passcodes/OTP
- Inspection-related notifications, including scheduled, ready, not ready, and failed inspection updates
Message frequency varies. Message and data rates may apply.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
You can opt out at any time by replying STOP. For help, reply HELP or contact us at hello@mytended.com
Note: If you opt out of SMS, some features, such as phone-based login or verification, may not work.
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11. Your Rights
Depending on your location and applicable law, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Export your information
- Request deletion of your information
- Restrict or object to certain processing activities
- Withdraw consent where processing is based on consent
You also have the right to lodge a complaint with your local data protection authority, including the Irish Data Protection Commission where applicable.
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12. Children’s Privacy
Tended is intended for users aged 18 and over.
We do not knowingly collect personal information from children.
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13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Where appropriate, we will notify users of significant changes through the app or by other reasonable means.
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Contact Us
Tended App Limited
Venture Hub
136 Capel Street
Dublin
Ireland
D01 T2C9
Email: hello@mytended.com